Transform Your Customer Service Strategy
Thu, Oct 16
|Riverside
All registered attendees will receive a complimentary copy of Michael's acclaimed book "Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception"—a valuable resource that will continue to guide your customer service strategy long after the event.
Time & Location
Oct 16, 2025, 11:00 AM – 1:00 PM
Riverside, 3575 University Ave, Riverside, CA 92501, USA
About the event
Join Michael Barnett, President & Chief Service Architect at Six-Sided Service, for an actionable lunch session that reveals how exceptional customer service becomes your most powerful marketing advantage.
Three Key Takeaways You'll Master:
1. The 6 Universal Service Practices: Discover the fundamental practices shared by every brand known for exceptional service. These proven, masterable techniques work together to create memorable customer experiences that drive loyalty and differentiation.
2. Relational Velcro Methodology: Learn the secret to creating meaningful interactions that make customers stick. This principle helps you develop fiercely loyal customers who will choose you regardless of market circumstances—where true competitive advantage lives.
3. The Hidden Service Barrier: Uncover the #1 obstacle that prevents even major brands from achieving service excellence, despite millions invested in service initiatives. This insight alone could transform your organization's customer experience approach.
What's Included: